8 Instances That Prove The Incredible Work Done By The Railway Ministry, Via Twitter!

Posted on January 18, 2016 in Media, Politics

By Lipi Mehta:

The Ministry of Indian Railways has a buzzing Twitter account. Right from complaints regarding safety, cleanliness and reservations, to concerns about staff behaviour and quality of food in the pantry are tweeted to @RailMinIndia. Railway Minister Suresh Prabhu’s Twitter timeline is also chock-a-block with complaints, suggestions and praise alike. Not just this, all the divisional railway managers are on Twitter too and are constantly forwarded queries and grievances.

It’s great that the government is using technology to connect with citizens in a faster way, and this also makes them more responsible, transparent and accountable to citizens. To our utmost delight, the ministry has delivered results on various occasions, and addressed all kinds of concerns, whether big or small.

These are 8 incredibly hopeful moments when passengers were immediately helped by the Ministry of Railways, just after a tweet was sent to them. If you have any more such news to share or want to share your own experiences of interacting with the Ministry or its officials, do leave a comment below!

1. When a group of hungry school students were provided a meal at concession rates.

2. When security was deployed in a female passenger’s compartment after she was harassed by two men.

3. When a passenger’s phone was recovered.

4. When a passenger was provided a wheelchair for his father who was suffering from paralysis.

5. When a 19-year-old was saved from trafficking and her kidnappers were arrested.

Looking for some hope today? This is sure to give you plenty!

Posted by Youth Ki Awaaz on Thursday, 7 January 2016

6. When a crying 18-month-old baby on a train without a pantry car was specially given some milk.

Translation: The train is running late. My 18-month-old child needs milk.

Translation: We have got milk for our son. Thank you, Suresh Prabhu ji.

7. When a woman was promptly given a bedroll and blanket in winter.

8. When doctors attended to an ailing woman just half an hour after a tweet was sent.

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