By Ishan Arora:
It is said that “entrepreneurship is not about ideas, it’s about making ideas happen”. Neeraj Kakkar, an ex-Coca-Cola employee and MBA degree holder from prestigious B-schools like MDI, Gurgaon and Wharton Business School, always had a belief that he could work upon his ideas and create something big. With the dominance of Coca-Cola and Pepsi in the Indian beverage industry, many wouldn’t even dream of entering this industry. But it was Neeraj’s sheer determination and passion for beverages that he started a venture called Paper Boat in August 2013. What started as a startup back then is all set to create a revolution. Let’s look at the success story of Paper Boat – ‘Drinks and Memories‘.
Paper Boat does not use any preservatives and each drink they produce has some functional benefits attached to it. Their drinks are not only tasty but healthy as compared to carbonated drinks. The company is manufacturing drinks which were lost somewhere in the past because all of us got busy in our lives and we lack the time to produce them ourselves. Having said this, the company is basically targeting people who miss their childhood and the traditional drinks they used to consume. Hence, Paper Boat believes in ‘making people taste memories’. It is the only brand offering such varied ethnic flavours to its customers.
Paper Boat has been constantly innovating its products which is evident from the fact that within two years they have launched more than 10 flavours. Started with ‘Aam Panna’ and ‘Jaljeera’ back in 2013, they are currently offering 12 flavours to their customers including ‘Ginger Lemon Tea’, ‘Aamras’, ‘Kokum’, ‘Jamun’ etc.
Paper Boat has been able to build an emotional connect with its customers. Therefore, Paper Boat drinks are not just another beverage product for the customers but a medium to express and revive their childhood memories. The company has been smart enough to convert a utilitarian good to a hedonic good through its marketing and advertising.
The marketing team of Paper Boat has been very efficient and responsive. They are in constant touch with their customers through social networking pages be it Facebook, Twitter or Instagram. Not only do they give timely responses to their customers’ queries but invite them to share their memories which are later published on various social networking pages. Though it’s a small thing to do but it definitely engraves a positive brand perception in the minds of customers and hence increases brand loyalty.
Paper Boat is currently sold through 1,00,000 retail points and the company aims to double it in a year’s time which is at par with the industry standards for beverage products. Also, Paper Boat follows a differential pricing model, i.e., selling the same product for different prices at different places and hence catering to all segments.
Normally, a 250ml pack would be sold at Rs. 30 if you buy from a retail store. However, if you buy it at an airport or in-flight, it would be sold at around Rs. 70. This differential pricing is followed in order to give higher margins to the distributors and make the product available across all channels. This increases the visibility as well as the reach of the product.
Paper Boat has put a lot of time and investment in deciding the correct packaging for their product. Though the pouches are not recyclable, they have a 10% lower carbon footprint and generally lower overall environmental impact than glass, Tetra Pak or PET bottles. Moreover, they are lighter and more compact which also helps the company save the fuel cost for transportation.
Apart from operational and financial benefits, Paper Boat has found another way to promote their product. Recently, there was a lot of buzz about somebody discovering content written at the bottom of Paper Boat’s pack. It was shared across various social networking sites and it went viral because it was never advertised by the company. It was discovered by the customers. This created a lot of curiosity among the customers and a sharp rise in sales was observed.
Icarus Paradox refers to the “phenomenon of businesses failing abruptly after a period of apparent success, where this failure is brought about by the very elements that led to their initial success”.
Paper Boat’s strength lies in its marketing and the hedonic value they have been able to generate in all these years. The company should constantly innovate upon its marketing strategies so as to prevent its customers from feeling that it has become monotonous. Take, for example, Coca-Cola. It started with a slogan of ‘Drink Coca-Cola’ (1886) which was transformed to ‘Delicious and Refreshing’ (1904) and is currently promoting ‘Open Happiness’. Doing so, a company ensures that its customers don’t get an overdose of a single message and it doesn’t hamper the brand perception.
Quality is of prime importance when it comes to beverage products. Paper Boat should ensure that it maintains the utmost level of cleanliness and quality check standards in its manufacturing units. In a beverage industry, which is considered to be fragile, a small error here or there can destroy the brand image of the entire company. Paper Boat products are well known for their quality and there should be no trade-off between increasing sales and quality whatsoever the reason may be.
It is of prime importance that a business evolves with time. Paper Boat should ensure that they are able to capture the changing customer needs (which can happen only after conducting market research surveys) and hence evolve their business accordingly.
As stated by Mahatma Gandhi: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him”. Hence, it is very important that Paper Boat provides its customers with the right product and that matches their expectations. Every customer needs ‘value for money’ and the company should ensure that it provides them with that.
Paper Boat has shown promising growth over the years. The association of its products to “childhood memories” has worked well for the company so far. With its constant innovation, strong distribution hold and attractive packaging, Paper Boat is all set to gain a lucrative market share of Indian beverage industry.
Paper Boat is competing with non-branded products and it would be interesting to see whether consumers will pay a premium for their products. There are many Indians, especially in tier two and three cities who still make these drinks at home.
Will Paper Boat with its attractive packaging, engaging social media marketing and appealing advertising be able to capture this market segment or will it continue with its dream run only in big cities? This is a question only time will answer.