Customer Services and its branches

Posted by Patruni Chidananda Sastry
June 21, 2017

NOTE: This post has been self-published by the author. Anyone can write on Youth Ki Awaaz.

Customer service is a Bread and butter to all industries . without which its impossible to service once profits and needs.Lets check what roles all industries have for customer service professional

Health Care — Customer service in the healthcare industry is an idea whose time has come and it deserves serious attention. Given the impending changes brought on by the Affordable Care Act, the patient experience is going to likely be more important to hospitals than ever before. Unfortunately, patients are already so disillusioned with the hospital system that they believe they shouldn’t expect the same superior customer service there that so many other companies proudly proclaim. But nothing could be further from the truth

Banking care — Customer service is an important, but broad concept in the banking industry. In essence, banks are service-based businesses, so most of their activities involve elements of service. While they do sell banking and financial products, there is often little tangible product variation among their offerings. Customer service managers generally deal directly with service issues, but several other common banking jobs involve service.

IT Recruiting -An Information Technology (IT) recruiter specializes in hiring individuals to fill information technology positions in a variety of industries. The recruiter may fill permanent positions or temporary, project-based jobs. These recruiters will go after candidates based on their skills, such as programming skills or technical expertise.

Technical support — tech support refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product rather than providing training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over by e-mail, live support software on a website

Sales Representative — a sales rep does provide Services to existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Non Profit — Adjusting the lens on this adage for the social sector, it’s the donor who funds your mission. But unlike for-profits, which serve a customer who receives a product or service in exchange for dollars, donors who fund nonprofit programs likely do not directly experience the services they’re paying for. This makes it vital for nonprofits to fill the product-service satisfaction void with the simplest donor retentiontip of all time: effective communication.Research has shown that around 53% of donors who failed to support an organization more than once did so because the nonprofit lacked effective communication.

Automotive Support services– Drivers expect their brand to support them anytime, anywhere. And whether drivers choose to reach out through social media, your engagement center, owners portal, their mobile device or connected car, Customer service allows to leverage legacy investments to stay connected with them, be more relevant, service better, and sell better.

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