Protea Hotel Victoria Island is a 4 Star luxury hotel strategically situated in one of Lagos’ exclusive and affluent neighbourhood in Victoria Island. The 4 Star hotel which is strategically located close to the Eko Hotel Roundabout boasts many facilities. In this exclusive interview, Jumia Travel, the leading online travel agency, spoke with the Marketing Manager of Protea Hotel VI, Rita Opiah, where she told us about her hospitality trends in 2018, challenges of the Nigerian hospitality industry and much more. Excerpts
Customer service experience needs to be more prioritized in Nigeria hospitality industry. There is the need for hospitality firms to increase awareness to their Staff by consistently reiterating the need for the customer to have quality experiences. The market is gradually tilting towards retaining guests from total experience marketing (TEM) to total quality marketing (TQM). It has been observed that the way a guest feels resonates better than the quality of your facility. Hence the reason guest’s experience should be prioritized.
In an ascending order, what hotel amenities are important to lodgers?
Let your passion for hospitality precede your career pursuit.