This post has been self-published on Youth Ki Awaaz by Nupur Bakshi. Just like them, anyone can publish on Youth Ki Awaaz.

How I Found Fulfilling Work During My Internship With The Delhi Government

More from Nupur Bakshi

I have been interning at the CM office for a month now at Delhi Secretariat. It started on August 28, 2020. I got this opportunity to work with the Public Grievance Monitoring System (PGMS) Department of Delhi, arranged by my mass communication course professor to help me get an insight into what actually happens in the capital of the country in practice, other than what we learnt in our theoretical lectures.

As the name suggests, the PGMS department is accountable to public grievances of Delhi residents and tries to solve the grievances upto the complainant’s satisfaction. This department does not come under the police department or the Central government security law and order. It is a security department affiliated with the state government i.e. it is a personalised policy that’s been devised by CM Arvind Kejriwal.

My internship started off with a work-from-home setup, and we were explained the functioning and ideology behind this grievance cell.

Office premises

After a couple of lectures, I was forwarded cases of general public suffering, ranging from illegal construction, bribery by local constables, unattended sewage and drainage issues and daily life problems. I was told to solve the cases as per my understanding and analysis of their situation, keeping in mind the action taken by authorities. It was obviously an overwhelming experience as I felt this kind of autonomy in my hands for the first time. However, it came along with a lot of pressure since for us, it is one of the 100 cases that we have as our daily target, but for those filing a case, it was about their life. 

We were assigned to work for/under three superintendents who form the top authority there. They displayed complete trust and cooperation with and my work. Obviously, my work was supervised by them and then approved or disapproved, but even then, they dealt with me with utmost belief as if I were their relief colleague or confidant. This was the first time I felt the spirit of stewardship during this internship.

When the Delhi Metro reopened in mid-September, a substantial presence at the office was expected by the authorities. I painstakingly convinced my parents to go out and work regardless of the pandemic, but was myself skeptical about it in my mind. The aura of the office was so constructive and pragmatic — I could observe on my first day itself that people here are not some position-holding bureaucrats who are here just to make money, but are our foremen who were coming in every single day since the lockdown to bring some real, efficacious change.

On that note, I’d like to share an example. As I entered the cabin, one of the leaders was arguing with a woman over the phone. She had filed a complaint and wanted action.

Working on guidelines given by superiors

I assumed that the fight must be over Sir’s priorities as might not have been attending to her with immediate effect. On the contrary, on being asked, he informed me that the fight was over corruption. The lady was offering bribe to Sir for speedy action, which he instantly opposed and rebuked her for being the representative bearer of corruption. Eventually, I got to know that bribery and favouritism are not appreciated in this department and every grievance is treated equally important, turn wise, regardless of the complainant’s status.

After this, there have been numerous events during my internship on my subsequent visits that I cannot forget. I can only learn from the immense hard work and earnest efforts put in by these authorities.

Apart from this, I got to personally talk to complainants over telephone in the office premises to assess and verify the status of their complaint and action taken. I have always wanted to do support marginalised sections of our society since childhood, and this close experience of getting to console them, doing something for them, taking decisions to improve their situation was a jubilant experience for me.

Moreover, with the help of my superintendents, I tried my hands at designing a business model for the welfare of cancer patients in Delhi, which might prove to be helpful to the government, I hope.

In spite of genuine intentions and sincere efforts, there’s still a lot to be done. Complaints are entertained without any biases and efforts are put to solve it, but owing to a huge population and corruption in the veins of India, a lot of cases are bombarded and left pending as well. In total, the procedure from filing a grievance till getting it resolved is quite long and frustrating for some people due to lubbers in the system, but it seems to be getting better over the years.

With this internship almost coming to an end, I absolutely don’t regret convincing my parents for visiting the office against their will. I got to learn things about the system that I was earlier clueless about, and the positive working environment in the office at Delhi Secretariat was like icing on cake.

I feel that, personally, I turned this pandemic from a weakness to a strength because there is no other way I could have paid my undivided attention to the internship had the circumstances been normal, with my college open and functioning.

You must be to comment.

More from Nupur Bakshi

Similar Posts

By Tripathi Balaji

By Shriya Trisal

By Praveen Kumar sharma

Wondering what to write about?

Here are some topics to get you started

Share your details to download the report.

We promise not to spam or send irrelevant information.

Share your details to download the report.

We promise not to spam or send irrelevant information.

An ambassador and trained facilitator under Eco Femme (a social enterprise working towards menstrual health in south India), Sanjina is also an active member of the MHM Collective- India and Menstrual Health Alliance- India. She has conducted Menstrual Health sessions in multiple government schools adopted by Rotary District 3240 as part of their WinS project in rural Bengal. She has also delivered training of trainers on SRHR, gender, sexuality and Menstruation for Tomorrow’s Foundation, Vikramshila Education Resource Society, Nirdhan trust and Micro Finance, Tollygunj Women In Need, Paint It Red in Kolkata.

Now as an MH Fellow with YKA, she’s expanding her impressive scope of work further by launching a campaign to facilitate the process of ensuring better menstrual health and SRH services for women residing in correctional homes in West Bengal. The campaign will entail an independent study to take stalk of the present conditions of MHM in correctional homes across the state and use its findings to build public support and political will to take the necessary action.

Saurabh has been associated with YKA as a user and has consistently been writing on the issue MHM and its intersectionality with other issues in the society. Now as an MHM Fellow with YKA, he’s launched the Right to Period campaign, which aims to ensure proper execution of MHM guidelines in Delhi’s schools.

The long-term aim of the campaign is to develop an open culture where menstruation is not treated as a taboo. The campaign also seeks to hold the schools accountable for their responsibilities as an important component in the implementation of MHM policies by making adequate sanitation infrastructure and knowledge of MHM available in school premises.

Read more about his campaign.

Harshita is a psychologist and works to support people with mental health issues, particularly adolescents who are survivors of violence. Associated with the Azadi Foundation in UP, Harshita became an MHM Fellow with YKA, with the aim of promoting better menstrual health.

Her campaign #MeriMarzi aims to promote menstrual health and wellness, hygiene and facilities for female sex workers in UP. She says, “Knowledge about natural body processes is a very basic human right. And for individuals whose occupation is providing sexual services, it becomes even more important.”

Meri Marzi aims to ensure sensitised, non-discriminatory health workers for the needs of female sex workers in the Suraksha Clinics under the UPSACS (Uttar Pradesh State AIDS Control Society) program by creating more dialogues and garnering public support for the cause of sex workers’ menstrual rights. The campaign will also ensure interventions with sex workers to clear misconceptions around overall hygiene management to ensure that results flow both ways.

Read more about her campaign.

MH Fellow Sabna comes with significant experience working with a range of development issues. A co-founder of Project Sakhi Saheli, which aims to combat period poverty and break menstrual taboos, Sabna has, in the past, worked on the issue of menstruation in urban slums of Delhi with women and adolescent girls. She and her team also released MenstraBook, with menstrastories and organised Menstra Tlk in the Delhi School of Social Work to create more conversations on menstruation.

With YKA MHM Fellow Vineet, Sabna launched Menstratalk, a campaign that aims to put an end to period poverty and smash menstrual taboos in society. As a start, the campaign aims to begin conversations on menstrual health with five hundred adolescents and youth in Delhi through offline platforms, and through this community mobilise support to create Period Friendly Institutions out of educational institutes in the city.

Read more about her campaign. 

A student from Delhi School of Social work, Vineet is a part of Project Sakhi Saheli, an initiative by the students of Delhi school of Social Work to create awareness on Menstrual Health and combat Period Poverty. Along with MHM Action Fellow Sabna, Vineet launched Menstratalk, a campaign that aims to put an end to period poverty and smash menstrual taboos in society.

As a start, the campaign aims to begin conversations on menstrual health with five hundred adolescents and youth in Delhi through offline platforms, and through this community mobilise support to create Period Friendly Institutions out of educational institutes in the city.

Find out more about the campaign here.

A native of Bhagalpur district – Bihar, Shalini Jha believes in equal rights for all genders and wants to work for a gender-equal and just society. In the past she’s had a year-long association as a community leader with Haiyya: Organise for Action’s Health Over Stigma campaign. She’s pursuing a Master’s in Literature with Ambedkar University, Delhi and as an MHM Fellow with YKA, recently launched ‘Project अल्हड़ (Alharh)’.

She says, “Bihar is ranked the lowest in India’s SDG Index 2019 for India. Hygienic and comfortable menstruation is a basic human right and sustainable development cannot be ensured if menstruators are deprived of their basic rights.” Project अल्हड़ (Alharh) aims to create a robust sensitised community in Bhagalpur to collectively spread awareness, break the taboo, debunk myths and initiate fearless conversations around menstruation. The campaign aims to reach at least 6000 adolescent girls from government and private schools in Baghalpur district in 2020.

Read more about the campaign here.

A psychologist and co-founder of a mental health NGO called Customize Cognition, Ritika forayed into the space of menstrual health and hygiene, sexual and reproductive healthcare and rights and gender equality as an MHM Fellow with YKA. She says, “The experience of working on MHM/SRHR and gender equality has been an enriching and eye-opening experience. I have learned what’s beneath the surface of the issue, be it awareness, lack of resources or disregard for trans men, who also menstruate.”

The Transmen-ses campaign aims to tackle the issue of silence and disregard for trans men’s menstruation needs, by mobilising gender sensitive health professionals and gender neutral restrooms in Lucknow.

Read more about the campaign here.

A Computer Science engineer by education, Nitisha started her career in the corporate sector, before realising she wanted to work in the development and social justice space. Since then, she has worked with Teach For India and Care India and is from the founding batch of Indian School of Development Management (ISDM), a one of its kind organisation creating leaders for the development sector through its experiential learning post graduate program.

As a Youth Ki Awaaz Menstrual Health Fellow, Nitisha has started Let’s Talk Period, a campaign to mobilise young people to switch to sustainable period products. She says, “80 lakh women in Delhi use non-biodegradable sanitary products, generate 3000 tonnes of menstrual waste, that takes 500-800 years to decompose; which in turn contributes to the health issues of all menstruators, increased burden of waste management on the city and harmful living environment for all citizens.

Let’s Talk Period aims to change this by

Find out more about her campaign here.

Share your details to download the report.

We promise not to spam or send irrelevant information.

A former Assistant Secretary with the Ministry of Women and Child Development in West Bengal for three months, Lakshmi Bhavya has been championing the cause of menstrual hygiene in her district. By associating herself with the Lalana Campaign, a holistic menstrual hygiene awareness campaign which is conducted by the Anahat NGO, Lakshmi has been slowly breaking taboos when it comes to periods and menstrual hygiene.

A Gender Rights Activist working with the tribal and marginalized communities in india, Srilekha is a PhD scholar working on understanding body and sexuality among tribal girls, to fill the gaps in research around indigenous women and their stories. Srilekha has worked extensively at the grassroots level with community based organisations, through several advocacy initiatives around Gender, Mental Health, Menstrual Hygiene and Sexual and Reproductive Health Rights (SRHR) for the indigenous in Jharkhand, over the last 6 years.

Srilekha has also contributed to sustainable livelihood projects and legal aid programs for survivors of sex trafficking. She has been conducting research based programs on maternal health, mental health, gender based violence, sex and sexuality. Her interest lies in conducting workshops for young people on life skills, feminism, gender and sexuality, trauma, resilience and interpersonal relationships.

A Guwahati-based college student pursuing her Masters in Tata Institute of Social Sciences, Bidisha started the #BleedwithDignity campaign on the technology platform, demanding that the Government of Assam install
biodegradable sanitary pad vending machines in all government schools across the state. Her petition on has already gathered support from over 90000 people and continues to grow.

Bidisha was selected in’s flagship program ‘She Creates Change’ having run successful online advocacy
campaigns, which were widely recognised. Through the #BleedwithDignity campaign; she organised and celebrated World Menstrual Hygiene Day, 2019 in Guwahati, Assam by hosting a wall mural by collaborating with local organisations. The initiative was widely covered by national and local media, and the mural was later inaugurated by the event’s chief guest Commissioner of Guwahati Municipal Corporation (GMC) Debeswar Malakar, IAS.

Sign up for the Youth Ki Awaaz Prime Ministerial Brief below