It is impossible for companies to survive today without using technology to communicate with their customers. Without effective communication, customer relationships break down, which negatively affects business and brands.
Toll-free numbers have been around for a while, and despite the advent of social media and email, are still very popular among large and medium-sized corporations to address queries and complaints. Having a toll-free number in the FMCG industry is especially beneficial, given the high volume of customer engagement before and after the purchase of a product.
Toll-free numbers help resolve customer issues and maintain a safe channel of communication. It helps to build a healthy customer relationship for accessing knowledge and feedback on respective products.
Toll-free numbers can be further integrated into a web-based service application such as help desks and call centres. This helps the customer care agents in controlling every stage of customer management. Be it sales opportunities, quotes, billing or returns. In addition, they can address customer inquiries and problems.
Benefits Of Toll-Free Numbers
- Increases lead conversation: Toll-free number service ensures that the customers can easily contact companies when they feel the need for it. It drives a large volume of call rates, which results in significant lead conversation rates for the companies or businesses.
- Helps in building brand recall value: Toll-free numbers are easier to recall and remember. This enables the customers to engage seamlessly across multi-touchpoint campaigns.
- Enhance customer satisfaction: Customers do not even have to pay a single rupee when they reach out to you, which gives them more options and time to resolve their queries and addressing their grievances. A toll-free number becomes a simple choice for customers to contact the companies in the easiest way possible.
- Generates business in new markets: Toll-free numbers help companies and businesses expand their customer service and reach different countries without any need for infrastructure development. They don’t need a physical office if they set up premium toll-free numbers. With the help of a free calling facility, customers from every corner of the country or even the world can easily get their queries resolved in a matter of a few minutes.
- Tracking Marketing Campaigns: Toll-free numbers help businesses effortlessly track the effectiveness of marketing campaigns. The company may collect customer feedback and suggestions by creating a survey almost instantly through toll-free numbers. This may eventually help you attract more customers by finding new and relevant marketing ways which will then help in the growth of the company.
- 24X7 Availability: With the help of toll-free numbers, companies can be available all the time, even after business hours, to solve customer queries. A toll-free number helps you in serving your client without worrying about the location and time.
Features Of Toll-Free Numbers
- IVR: The multi-level menu of IVR may prove vital and helpful in solving every customer query in order to establish immediate interaction with the customer.
- Call recording: The call recording is automatic and it enables you to better listen and understand your customer. It also keeps the recording to analyse the queries of the customer so that it might not happen again.
- Call routing: The call routing feature enables the available agents to resolve customer queries as the call gets routed to the free agents which reduces the waiting time of the customers.
A toll-free number allows callers to interact with businesses to resolve their queries without making any payment for the call. There is a false public perception that only successful and well-established companies have toll-free numbers.
So, a toll-free number would not be a bad choice if you are setting up your business as it would give the impression that your business is successful. Besides, a toll-free number can boost the sales opportunities of your company and get more customers.
If you want to know more about our toll-free number facilities, then click on the link to find out. If you want to know more or have any queries, feel free to contact our reliable agents who are there to help you.